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検索キーワード:(件名: #Customer relations)
該当件数:21件
La codification de la procédure administrative : étude autour du code des relations entre le public et l'administration / Thomas Boussarie
[Paris] : Éditions Mare & Martin , [2021]. - (Bibliothèque des thèses)
図書
La prise de position provoquée en droit administratif / sous la direction scientifique de Nicolas Gabayet et Lamprini Xenou ; [les auteurs, Blanc, François ... [et al.]]
[Bayonne] : Institut Francophone pour la Justice et la Démocratie. - [Paris] : Diffusion, LGDJ, lextenso , 2020. - (Collection Colloques & essais ; 118)
Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan
: pbk,: hbk. - 3rd ed. - London : Routledge , 2015
The social web in the hotel industry : the impact of the social web on the information process of German hotel guests / Nadine Chehimi
Wiesbaden : Springer Gabler , c2014. - (Research)
Customer relationship management : concepts and technologies / Francis Buttle
: pbk. - 2nd ed. - Oxford : Butterworth-Heinemann , c2009
Marketing myopia / Theodore Levitt
Boston, Mass. : Harvard Business Press , c2008. - (Harvard business review classics)
Implementing CRM : from technology to knowledge / David Jesse Finnegan, Leslie P. Willcocks
: hbk. - Hoboken, N.J. : John Wiley , c2007. - (John Wiley information systems series)
Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power
New York : Portfolio , 2006
The future of relationship marketing / David Bejou, Adrian Palmer, editors
: soft cover. - New York : Best Business Books , c2005
Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers
: cloth. - Hoboken, N.J. : John Wiley & Sons , c2004
Collaborative customer relationship management : taking CRM to the next level / Alexander H. Kracklauer, D. Quinn Mills, Dirk Seifert, editors
Berlin ; Tokyo : Springer , c2004
Relationship marketing : management of customer relationships / Manfred Bruhn
Harlow, UK : Financial Times Prentice Hall , 2003
Customer relationship management : integrating marketing strategy and information technology / William G. Zikmund, Raymond McLeod, Jr., Faye W. Gilbert
Hoboken, N.J. : Wiley , c2003
The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / John G. Freeland, editor
: hardcover. - New York ; London : McGraw-Hill , c2003
The CRM handbook : a business guide to customer relationship management / Jill Dyché
Boston ; Tokyo : Addison-Wesley , c2002. - (Addison-Wesley information technology series)
Essentials of CRM : a guide to customer relationship management / Bryan Bergeron
: pbk. - New York : Wiley , c2002. - (Essentials series)
Building great customer experiences / Colin Shaw and John Ivens
Basingstoke : Palgrave Macmillan , 2002
Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention / Thorsten Hennig-Thurau, Ursula Hansen, editors
Berlin : Springer , c2000
Loyalty.com : customer relationship management in the new era of Internet marketing / Frederick Newell
New York ; London : McGraw-Hill , 2000
Command performance : the art of delivering quality service / with a preface by John E. Martin
Boston, Mass. : Harvard Business School Press , c1994. - (The Harvard business review book series)