小樽商科大学の蔵書を検索します。
CiNii Researchを検索します。
CiNii Booksを検索します。
CiNii Dissertationsを検索します。
NDLサーチを検索します。
本学の蔵書を検索した結果です。電子媒体は詳細画面から外部へリンクする事が可能です。
検索キーワード:(件名: #Quality control)
該当件数:36件
Measuring customer service effectiveness / Sarah Cook
alk. paper. - Aldershot ; Burlington, VT : Gower , c2004
図書
Making common sense common practice : models for manufacturing excellence / Ron Moore
: pbk. alk. - Revised and updated. - Boston ; Oxford : Butterworth-Heinemann , c2002
Modern methods for quality control and improvement / Harrison M. Wadsworth, Jr., Kenneth S. Stephens, A. Blanton Godfrey
2nd ed. - New York : Wiley , c2002
Juran's quality handbook / Joseph M. Juran, A. Blanton Godfrey, co-editor-in-chief ; Robert E. Hoogstoel, Edward G. Schilling, associate editor
5th ed. - New York ; Tokyo : McGraw-Hill , c1999
United we stand : the unprecedented story of the GM-UAW quality partnership / Thomas L. Weekley, Jay C. Wilber ; edited by Betsy Reid Creedon
New York : McGraw-Hill , c1996
Health care policy and regulation / edited by Thomas A. Abbott, III
Boston : Kluwer Academic Publishers , c1995. - (Topics in regulatory economics and policy series ; 20)
Command performance : the art of delivering quality service / with a preface by John E. Martin
Boston, Mass. : Harvard Business School Press , c1994. - (The Harvard business review book series)
Systems, models and measures / by Agnes Kaposi and Margaret Myers
: uk,: gw. - London ; New York : Springer , c1994. - (Formal approaches to computing and information technology (FACIT))
Relationship marketing : bringing quality, customer service and marketing together / Martin Christopher, Adrian Payne and David Ballantyne
: pbk. - Oxford : Butterworth-Heinemann , 1993, c1991. - (The Marketing series ; . Professional development)
Quality planning and analysis : from product development through use / J.M. Juran, Frank M. Gryna
3rd ed. - New York : McGraw-Hill , c1993. - (McGraw-Hill series in industrial engineering and management science)
Quality and regulation in health care : international experiences / edited by Robert Dingwall and Paul Fenn
London ; New York : Routledge , 1992
Dr. Deming : the American who taught the Japanese about quality / Rafael Aguayo
: pbk. - 1st Fireside ed. - New York ; Tokyo : Simon & Schuster , 1991, c1990
Current trends in cost of quality : linking the cost of quality and continuous improvement / by John Hawley Atkinson, Jr. ... [et al.]
Montvale, N.J. : National Association of Accountants , c1991. - (Bold step research series)
Quality control / Dale H. Besterfield
: pbk. - 3rd ed., international ed. - Englewood Cliffs, N.J. : Prentice Hall Internatinal , c1990
Dr. Deming : the American who taught the Japanese about quality / by Rafael Aguayo
Secaucus, N.J. : Carol Pub. Group , 1990. - (A Lyle Stuart Book)
The man who discovered quality : how W. Edwards Deming brought the quality revolution to America : the stories of Ford, Xerox, and GM / by Andrea Gabor
New York : Times Books/Random House , 1990
Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
New York : Free Press. - London : Collier Macmillan , c1990
Quality audits for improved performance / Dennis R. Arter
Milwaukee, Wis. : ASQC Quality Press , c1989
Quality control and reliability / edited by P.R. Krishnaiah, C.R. Rao
Amsterdam ; New York : North-Holland. - New York : Sole distributors for the U.S.A. and Canada, Elsevier Science , 1988. - (Handbook of statistics ; v. 7)
Японские методы управления качеством / Исикава Каору
Москва : Изд-во "Экономика" , 1988